Introduction
At RTN Robo, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the personal data you provide when using our website, RTN SMART technology platform, robotics solutions, and related services.
Scope
This Privacy Policy applies to all RTN Robo services, including:
- RTN Robo website and online platforms
- RTN SMART technology platform
- Robotics solutions and IoT devices
- E-commerce and fintech integrations
- Loyalty programs and analytics
- Customer support and software services
By using our services, you acknowledge that you have read and understood this Privacy Policy.
What Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Contact Details: Name, email address, phone number, business address
- Account Information: Username, password, account preferences
- Business Information: Company name, role, industry type, operational requirements
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Technical Information
- Device Data: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on services, interaction patterns
- Robotics Data: Operational metrics, performance analytics, maintenance logs from RTN SMART platform
- Location Data: Geographic location for service delivery and optimization
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze usage patterns. See our Cookie Policy section below for detailed information.
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Delivering robotics solutions and platform services
- Processing transactions and managing accounts
- Providing customer support and technical assistance
- Managing software subscriptions and updates
Business Operations
- Analyzing usage patterns to improve our services
- Conducting predictive maintenance and optimization
- Developing new products and features
- Ensuring security and preventing fraud
Communications
- Sending service updates and notifications
- Providing technical support and maintenance alerts
- Marketing communications (with your consent)
- Responding to inquiries and support requests
Legal Compliance
- Meeting regulatory requirements
- Protecting our rights and interests
- Preventing misuse of our services
Information Sharing and Third Parties
We may share your information with trusted third parties in limited circumstances:
Service Providers
- Payment Processors: RTN Payment Gateway for transaction processing
- Analytics Services: Google Analytics for website usage analysis
- Email Marketing: Email services for managing communications (with consent)
- Cloud Infrastructure: AWS or similar providers for secure data storage
- Customer Support: Third-party platforms for managing support tickets
Business Partners
- Equipment manufacturers and suppliers
- Integration partners for enhanced functionality
- Certified resellers and distributors
Legal Requirements
We may disclose information when required by law, court order, or
to protect our rights and safety.
We do not sell your
personal information to third parties for marketing purposes.
Cookie Usage
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Ensure security and prevent fraud
Types of Cookies Used
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Google Analytics and similar tools for usage insights
- Preference Cookies: Store your settings and preferences
- Marketing Cookies: Deliver relevant advertisements (with consent)
You can manage cookie preferences through your browser settings or our cookie consent manager.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
- Request a copy of the personal information we hold about you
- Receive your data in a portable format where technically feasible
Correction and Updates
- Update or correct inaccurate personal information
- Modify your account preferences and settings
Deletion and Erasure
- Request deletion of your personal information (subject to legal and business requirements)
- Cancel your account and associated data
Data Security Measures
We implement comprehensive security measures to protect your information:
Technical Safeguards
- Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard AES-256 encryption
- Access Controls: Multi-factor authentication and role-based access limitations
- Network Security: Firewalls, intrusion detection systems, and secure networks
- Regular Updates: Continuous security patching and system updates
Organizational Measures
- Access Policies: Strict internal policies governing data access and handling
- Vendor Management: Due diligence and security requirements for all third-party providers
- Incident Response: Comprehensive procedures for detecting and responding to security incidents
Compliance and Auditing
- Regular security audits and penetration testing
- Compliance with industry standards (SOC 2, ISO 27001)
- Continuous monitoring of security threats and vulnerabilities
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required
Specific retention periods vary based on the type of information and applicable legal requirements. When data is no longer needed, we securely delete or anonymize it.
Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:
- Email notifications to registered users
- Prominent notices on our website
- In-app notifications where applicable
The effective date at the top of this policy indicates when it was last updated.
Contact Information
For questions, concerns, or requests regarding this Privacy Policy
or our data practices, please contact us:
Privacy Team
- RTN Robo
- Email: privacy@rtnrobo.com
- Phone: 4783961776
- Address: 2485 N Columbia St STE 105, Milledgeville, GA 31061, United States
Data Protection Officer
Email:
dpo@rtnrobo.com
For users in the European Union, you also have the right to lodge
a complaint with your local data protection authority.
Last Updated: July 10, 2025
This Privacy Policy is designed to comply with applicable data
protection laws including GDPR, CCPA, and other relevant
regulations. RTN Robo is committed to maintaining the highest
standards of data protection and privacy.
